Modern Microsoft solutions for real-world, regulated work.
Richard Safford Group designs and delivers secure, AI-ready solutions on Power Platform,
Dynamics 365, and Azure—helping public-sector and enterprise teams modernize faster with less risk.
From legacy CRM and Scribe integrations to AI-powered digital services, we turn complex environments
into connected platforms your teams actually enjoy using.
What we deliver
10+ yrs
Microsoft & Data Platform leadership
99% SLA
Turnarounds on critical incidents
Expertise across:
- Power Platform & Dataverse
- Dynamics 365 Sales & Service
- Azure & M365 Integration
- Scribe / SQL Data Pipelines
- AI & Copilot Readiness
25+
Enterprise & public-sector platforms delivered
5
Core specializations across Microsoft Cloud
100%
Focused on measurable business outcomes
Microsoft expertise, end to end
We help organizations modernize critical processes on the Microsoft stack—combining architecture,
engineering, and analytics to deliver secure, scalable solutions that last.
IT & application modernization
Re-platform legacy CRM, Access, and line-of-business apps onto Power Platform,
model-driven apps, and Azure with minimal disruption and maximum reuse of what already works.
Legacy CRM 4.0 → D365GCC & GCCH
Power Platform & Dynamics 365
Design, build, and govern model-driven and canvas apps, Power Pages portals, and
Dynamics 365 Sales/Customer Service with strong ALM and environment strategy.
Canvas & model-driven
Power Pages
Data integration & analytics
Connect on-premise and cloud data with Scribe, SQL, and Azure services; deliver analytics in
Power BI that leadership and front-line teams can trust.
Scribe
Tibco
SQL / Power BI
Security, compliance & governance
Architect Microsoft Cloud solutions that respect regulatory constraints—including GCC / GCCH,
SORN, records management, and Zero Trust principles.
Zero Trust
Governance
AI, Copilot & advanced automation
Identify high-value AI use cases, prepare your data and security posture, and
deliver copilots, chatbots, and intelligent routing that actually support your people.
GenAI / Copilot
ML-powered workflows
Training, enablement & adoption
Tailored training, documentation, and coaching for admins, power users, and
business leaders to ensure your solutions stick beyond go-live.
Power users
Change management
Solution accelerators
Prescriptive, time-boxed engagements that move you from planning to working software—fast.
Each accelerator includes a clear backlog, architecture blueprint, and enablement plan.
Licensing & cost optimization
Untangle Microsoft licensing, reduce overlap, and design a roadmap to shift spend
from redundant tools into innovation and data.
Outcome: Lower total cost of ownership and clearer licensing strategy.
Power Platform governance
Establish environments, security, DLP, and ALM so Power Apps, Power Automate, and
Power Pages can scale safely across your org.
Outcome: A governed platform instead of a “wild west” of apps.
Customer & constituent service
Rapidly deploy Dynamics 365 / model-driven case management, routing, and dashboards—
tuned for public sector and regulated industries.
Outcome: Standardized queues, SLAs, and reporting from day one.
AI & Copilot readiness
Assess your data, security, and processes; identify AI scenarios; and launch a
pilot Copilot or chatbot with measurable success metrics.
Outcome: Practical AI that’s safe, compliant, and useful.
Enterprise-grade solutions
We meet you where you are—whether that’s a legacy CRM farm running on-prem, a complex Scribe integration,
or a green-field AI initiative—and turn it into a cohesive Microsoft Cloud platform.
Public sector digital services
Permitting and licensing portals, digital intake, and case management built with
Power Pages, Power Apps, and Dynamics—aligned to agency policy and records requirements.
Enterprise CRM modernization
End-to-end modernization from Dynamics CRM 4.0 / 2011 / 2016 to Dynamics 365 with
full data migration, POA mapping, and coexistence where needed.
Field & operations apps
Canvas apps and mobile-ready experiences for inspections, logistics, ticketing, and
inventory—complete with offline support and role-based security.
Data & analytics fabric
Integrated data pipelines, cleansed master data, and Power BI dashboards for leadership,
operations, and finance—built on SQL and Azure data services.
Featured success stories
Our projects span legacy CRM, complex integrations, GCC/GCCH deployments, and advanced analytics.
Here are a few representative examples of the impact we’ve delivered.
Legacy CRM migration & integration
Migrated Dynamics CRM 4.0 to CRM 2015 and ultimately to CRM 2016 with full data
migration, advanced POA permission mapping, and asynchronous process tuning. Delivered
compatibility across legacy AD tenants and unsupported components while keeping the
business online through a multi-phase program.
Support SLA from 38% to 99%
For a major enterprise program, we redesigned CRM processes, reporting, and workflows
guided by ITIL practices. Within one year, SLA compliance jumped from 38% to 99%,
earning direct offers from the prime contractor and setting a new bar for support quality.
Advanced technical leadership for GCC & GCCH
Led integration of advanced CRM and Power Platform solutions across GCC and GCCH tenants,
including GAC deployments, beta testing new platform features, and navigating complex AD and
identity topologies—all while maintaining compliance and stability for federal and commercial clients.
Custom .NET reporting platform to modern analytics
Designed a full .NET-based reporting solution with advanced sales and inventory analytics,
paginated exports to Excel/Word, and cross-platform Xamarin support. The patterns from this
solution now inform modern Power Apps and Power BI implementations for current clients.
Ready to modernize your Microsoft platform?
Whether you’re planning a CRM upgrade, launching Power Platform at scale, or exploring AI and Copilot,
we can help you chart the path and build what’s next.
Include a brief description of your project, and we’ll follow up with times for a discovery call.